Returns & Exchange Policy
15 DAY MONEY BACK POLICY
PMJ promises a 15-day money back policy, meaning you can return the
product within 15 days of delivery for a 100% refund.
-
Refund Value: 100% Full Refund/Exchange
of original invoice value
- Return Period: This policy is applicable for
returns made within 15 days from the date of delivery.
- Quality Check: All returns are subjected to a
mandatory quality check by the PMJ team. Only on QC team's
approval will the policy be applicable.
- Exceptions: This policy is not applicable on
certain products like: engraved/personalized/customized
products, gold/silver coins & bars.
- Cap on refund value: This policy covers refunds
up to Rs. 2 Lakhs (Gold/Diamond/Gemstone Jewellery) & Rs. 5
Lakhs (Loose Solitaire Diamonds & Solitaire Studded
Jewellery).
- International Orders: This policy is currently
not applicable for any international orders.
- Refunds: Refunds in case of COD & Prepaid
cash orders will be made to customer's bank account only (online
transfer). In the case of Prepaid orders through digital mode,
the refund will be made to the Source (ex. Credit Card, Debit
Card, Net Banking)
- Refund Processing Time: Once the order is
received & PMJ QC team approves, the refund will be
processed within 10 days.
- Return Shipping Charges: Free for Domestic
Returns. Not available for International Returns.
- Original Invoice & Certificates: For a 100%
refund, both original invoice & certificates are mandatory
to be returned along with the order itself.
- Discounts & Free Gifts: Any discounts or
complementary gifts offered at the time of purchase will be
deducted to arrive at the final value of refund.
- Loss of Certificate: In case the certificate is
misplaced, a certification charge of Rs. 650/carat of Gemstones
will be charged for new certification. Any logistics cost
incurred to procure the new certificate will have to be borne by
the customer.
- An order can be returned under the 15 Day money back policy only
once. The next returns will be treated under
the Lifetime Exchange/Buy Back Policy.
LIFETIME EXCHANGE POLICY
PMJ promises a Lifetime Exchange Policy, meaning you can
exchange/upgrade
the product(s) for any other product(s) anytime. The exchange will
be
processed after certain deductions as explained below.
- Diamond Jewellery: 100% value of gold as per
current PMJ gold rate & 100% value of diamonds as per
invoice value of diamonds, in exchange for diamond jewellery.
- Loose Solitaire Diamonds: 90% value of loose
solitaire diamonds as per current PMJ selling rate. (Max. value
of Rs. 10 Lakhs)
- Uncut Jewellery: 100% value of gold as per
current PMJ gold rate & 75% value of uncut diamonds as per
invoice value of uncut diamonds.
- Precious Gemstone Jewellery (Ruby, Emerald, Sapphire):
100% value of gold as per current PMJ gold rate & 75% value
of precious gemstones as per invoice value of precious
gemstones.
- Plain Gold Jewellery, Studded Jewellery (studded with
semi-precious & non-precious gemstones) & Gold
Coins/Bars: 100% value of gold as per current PMJ gold
rate only.
- Deductions: All the charges towards Making,
Wastage & Taxes will be deducted to arrive at exchange
value.
- Discounts & Free Gifts: Any discounts or
complementary gifts offered at the time of purchase will be
deducted to arrive at the final value of exchange.
- Exchange Period: Lifetime from the date of
purchase
- Quality Check: All exchanges are subjected to a
mandatory quality check by the PMJ team. Only on QC team's
approval will the policy be applicable.
- Cap on exchange value: Rs. 10 Lakhs for Loose
Solitaire Diamonds & Solitaire Jewellery
- International Orders: This policy is currently
not applicable for any international orders.
- Money Refund: This policy covers only the
exchange of jewellery for jewellery & doesn't apply to any
sort of cash/money refunds.
- Return Shipping Charges: Rs. 1,000 for Domestic
Returns. Not available for International Returns.
- Original Invoice & Certificates: Both
original invoice & certificates are mandatory for Lifetime
Exchange Policy.
- Loss of Certificate: In case the certificate is
misplaced, a certification charge of Rs. 650/carat of Gemstones
will be charged for new certification. Any logistics cost
incurred to procure the new certificate will have to be borne by
the customer.
LIFETIME BUY BACK POLICY
PMJ promises a Lifetime Buy Back Policy, meaning you can sell your
jewellery & loose diamonds back to us, anytime.
-
Buy Back Value: 90% of Lifetime
Exchange Value
- Deductions: All the charges towards Making,
Wastage & Taxes will be deducted to arrive at exchange
value.
- Discounts & Free Gifts: Any discounts or
complementary gifts offered at the time of purchase will be
deducted to arrive at the final value of buy back.
- Buy Back Period: Lifetime from the date of
purchase
- Quality Check: All buyback products are
subjected to a mandatory quality check by the PMJ team. Only on
QC team's approval will the policy be applicable.
- Cap on buy back value: Rs. 10 Lakhs for Loose
Solitaire Diamonds & Solitaire Jewellery
- International Orders: This policy is currently
not applicable for any international orders.
- Refunds: Refunds in case of COD & Prepaid
cash orders will be made to customer's bank account only (online
transfer). In the case of Prepaid orders through digital mode,
the refund will be made to the Source (ex. Credit Card, Debit
Card, Net Banking)
- Refund Processing Time: Once the order is
received & PMJ QC team approves, the refund will be
processed within 10 days.
- Return Shipping Charges: Rs. 1,000 for Domestic
Returns. Not available for International Returns.
- Original Invoice & Certificates: Both
original invoice & certificates are mandatory for the
Lifetime Buy Back Policy.
- Loss of Certificate: In case the certificate is
misplaced, a certification charge of Rs. 650/carat of Gemstones
will be charged for new certification. Any logistics cost
incurred to procure the new certificate will have to be borne by
the customer.